Every time you try to pay with Lydia, our system performs automated checks. When a check fails, an error message is displayed.
Issue with the payment method 💳
This problem happens when the method used for paying cannot perform the transaction. Here are possible causes:
- There are not enough funds on the Lydia account. To know how to top up a Lydia account, read this article
- The credit card or Lydia account limit has been reached. Verifying your Lydia account and upgrading to Lydia Blue or Lydia Black can solve this issue
- The payment method is either blocked or inactive. Lydia cards and Internet cards can be unblocked from the last tab of the app. To know more, click here.
From the 5th rejected Lydia card payment due to insufficient funds in a month, a €0.50 fee applies to each rejected card payment during the current month (€25 maximum per month per user, 1 rejection per day per merchant).
👉To benefit from extended usage limits, check out Lydia+ and Lydia Black+.
Issue with an account 🏦
A payment can also be declined because of an error related to a bank or Lydia account. Here are possible causes:
- the sender's account is blocked
- the transaction makes your account reach a limit
- accounts do not have the same currency.
To know more about usage limits in Lydia, click here.
Technical issue 🛠️
Sometimes, some issues may come from technical issues experiences by...
- Lydia
- a Lydia partner, vendor or provider
- or your bank
If you are in the first two cases mentioned above, feel free to reach out to our support team.