I can't log into the app

Updated 1 month ago by Yacine Sahnoune

To access your Lydia account from one of the Lydia apps, you will be asked to enter your email address or phone number along with your password.

Users sometimes have trouble with this step.

Please note that if your account is blocked, you will not be able to log in with your password. 

Email address or phone number

You can log into the Lydia app with any email address or phone number that you have saved within the app, either when you created your account or by later modifying your account information. 

If the email address or phone number is not linked to an account, you will not be able to log in. 

If you have entered the correct password, there must be an issue with the email address or phone number used to log in. Users often make a mistake entering their email address when creating their account. If this happens, you must get in touch with the Lydia support team to make the relevant change.  

Password 

The password you choose when you create your account is that which you use to log in. You can modify it from your security settings. Find out more about passwords

If you think you might have forgotten your password, you can access the app by clicking on the 'Forgotten password' button from the log-in screen. Find out more about this feature.

SMS code

To successfully log into the Lydia app, you must complete two-factor authentication. The first is your password. The second is a code sent by SMS. 

After your email address and password have been entered and verified, you'll be asked to send an SMS. The app automatically opens the phone's SMS app with a pre-written message for you to simply tap send. 

Occasionally, this SMS is not received. In this instance, the app will suggest that you receive an access code by SMS instead of sending one. You should enter the code into the log-in screen.  

If you still haven't received an SMS, it is possible that the phone number linked to your Lydia account is invalid. To correct this, you'll need to get in touch with the Lydia support team.

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