Updated 8 months ago by Flore

When you create a Lydia account, you must set a password

This password, along with an email address or phone number, represents the log-in details that grant you access to your account.

It is the main authentication process and, as such, is key in ensuring your account's security. 

We recommend that you create a unique password with at least:

  • 8 characters
  • 1 capital letter ( A B C D E F G...)
  • 1 number (0 1 2 3 4 5 6 7 8 9 )
  • 1 special character (? ! % ^ ~ [ ] ( ) ; , . " € # &)

We also advise you to change it regularly. 

This is not to be confused with the 4-digit security code that you must enter to complete sensitive actions once you have logged into the app.

Forgotten password

Your password is stored by Lydia after undergoing one-way encryption. As such, Lydia cannot help users find out a password that they have forgotten.

However, it is possible in this instance to access the app via the Forgotten password feature which is available from the log-in page. 

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