Updated 3 months ago by Flore

When you create a Lydia account, you must set a password. 

This password, along with an email address or phone number, represents the log-in details that grant you access to your account. It is the main authentication process and, as such, is key in ensuring your account security. We therefore recommend that you create a unique, dedicated password comprised of at least 8 characters, containing at least one capital letter, number and special character. We also advise you to change it regularly. 

This is not to be confused with the 4-digit security code that you must enter to complete confidential actions once you have logged into the app.

Forgotten password

Your password is stored by Lydia after undergoing one-way encryption. As such, Lydia cannot help users find out a password that they have forgotten. However, it is possible in this instance to access the app via the Forgotten password feature which is available from the log-in page. 

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