When you create a Lydia account, you must set a password.
This password, along with an email address or phone number, represents the log-in details that grant you access to your account.
It is the main authentication process and, as such, is key in ensuring your account's security.
We recommend that you create a unique password with at least:
- 8 characters
- 1 capital letter ( A B C D E F G...)
- 1 number (0 1 2 3 4 5 6 7 8 9 )
- 1 special character (? ! % ^ ~ [ ] ( ) ; , . " € # &)
We also advise you to change it regularly.
Your password is stored by Lydia after undergoing one-way encryption. As such, Lydia cannot help users find out a password that they have forgotten.
However, it is possible in this instance to access the app via the Forgotten password feature which is available from the log-in page.