Forgotten password

Updated 5 months ago by Xavier Mayo

You can access the Lydia apps without your password by following these steps: 

  1. Open the Lydia app
  2. Tap "I already have an account"
  3. Enter the email address linked to your Lydia account
  4. Tap "Forgotten password"
  5. Follow the instructions on-screen

As part of the verification process you'll be asked a series of questions. If your identity is confirmed, you'll be able to log in and create a new password from your account security settings. 

If you make too many failed attempts, you'll have to contact the Lydia support team to unblock your account.


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