Without having subscribed to one of these offers, it's still possible to use a lot of the many Lydia features, but with more restrictive limits. Once these limits are reached, fees may be applied.
When are fees applied?
Fees are applied each time the customer performs an action or operation exceeding the limit set by their plan (Lydia Standard, Lydia+, Lydia Green+ or Lydia Black+).
Fees are applied only to the portion that exceeds the limit, with a minimum fee of €0.10, except for ATM withdrawals, for which the applicable minimum is €1.00.
How do I know if fees will be applied?
If this action is performed in the Lydia app (creation of an additional virtual card or Lydia transfer), the customer will be notified when he reaches the limit and will have to confirm that he wishes to continue his operation.
If an operation has resulted in the application of certain fees, these are detailed in the transaction receipt. In order to access it, the customer just has to tap on the transaction they wish to review in their history.
How are these fees collected?
Fees are debited the next morning following the related transactions or actions.
If funds are available in the user's Lydia balance, the fees will be automatically debited. Otherwise, Lydia will debit one of the credit cards registered in-app by the user.
If none of these payment methods can be used successfully, Lydia will debit the customer's Lydia account from which may then fall into a negative balance. In this case, an email will be sent to the customer in order to rectify the situation and top up their account.
Once these fees have been debited, an email is sent to the customer with a complete and detailed list of these fees.
At the end of the month, the customer will also receive a summary of all fees charged in the previous period.
How can I consult my fees report?
To easily understand and track the fees applied on the account, customers can consult the statements of fees available directly on the Lydia application from the “Documents” section under the “Account” tab.
Fee statements can be downloaded in PDF format and are available in two different formats: the monthly fee statement and the annual fee statement.
The monthly fees report is available for each month in which fees have been applied to the customer. If a customer has not paid any fees during a calendar month, this month will be omitted from the list of available monthly fee reports. The costs of subscriptions to Lydia's plans are not included in these reports. These reports are for information only, and are intended to help customers better understand the fees they are paying on their account.
The yearly fees report is a standardized document designed to provide a summary of fees, subscriptions plans (Lydia package subscriptions) and interest collected and deducted from the customer's account. The standardization of this document across Europe means that customers can easily compare fees from one bank to another. The yearly fees report is available to the customer during the month of January following the period covered by the yearly report.