It takes a maximum of 15 working days between the date of the order and the date of delivery of the card, for delivery in mainland France.

If your delivery address is outside mainland France, the delivery may take longer.

Once ordered, the Lydia card is shipped from France to the postal address provided at the time of the order.

Delivery times are longer for events cards such as the card bearing the Paris 2024 colours.

Most of our deliveries have a tracking number. You will be able to follow its routing within a few days by tapping the ℹ️ icon at the top right hand of the screen, after having selected the card in question from the in-app Cards tab.

If the deadlines mentioned above are exceeded, or if you notice a problem in the follow-up of your delivery, do not hesitate to contact customer service.

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