Non-receipt of 3D Secure SMS
When a user wishes to pay for a purchase on the Internet, he may receive a 3D Secure SMS containing a code to validate his payment.
Unfortunately, it can happen that 3D Secure SMS messages are never received on the phone.
Payment with a bank card other than the Lydia card
In the case of payment with a bank card other than Lydia card (CIC, ING, Caisse d'Epargne, etc.), the user must contact his bank directly.
Payment with a Lydia card
When a user changes their phone number, they can update it in the app. However, this does not automatically update it in the 3D Secure verification system.
👀 The user can also notice this by paying attention to the phone number displayed on the web page indicating that a 3D Secure SMS will be sent. If the phone number displayed is still the old one, then the SMS will not be received on the new number. QED. 🤓 The Lydia teams are currently working on this subject to improve the experience on the app.