SMS never received

Verification by SMS (text message) 📲

You'll be asked to type a code received by text every time you'll try to log into the app or (sometimes) perform bank transfers.

Several reasons might explain the fact that you're not receiving this text:

• You're travelling abroad (Lydia texts aren't received in every country)
• You gave an incorrect phone number
• You change your phone number
• There is a technical issue with your phone operator
• There is a technical issue coming from the company that manages our texts

If you can, please check the number linked to your account and change it if necessary. Otherwise, please try again a few hours later.

If it still does not work, you should get in touch with customer service. 

Transfers by text message 💸

Lydia sends a text each time you send money or send a payment request to someone who doesn't have Lydia.

If the recipient definitely does not have a Lydia account, the problem may be one of the following:

• the phone number was entered incorrectly (the money and SMS have been sent to another number)
• there is an issue with the recipient's phone operator
• our telecommunications partner is experiencing a technical issue

In the final case, please contact customer service. 

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