Updated 3 weeks ago by Xavier Mayo

In most cases, users typed in a wrong email address when creating their Lydia account. A few weeks or months later, they realise they can't log into the app anymore with their usual email address.

Can't log into the app? 😬

In that case, we advise you to get in touch with our support team. They will be able to correct this mistake.

If you are already logged in 😎

If you're not receiving any email from Lydia, it means you made a mistake when creating your account.

Fortunately, you can correct your email address right from this app. To do so:

  1. Go to the 4th tab of the app
  2. Scroll down and select "Identity"
  3. Tap on "Email addresses"
  4. Add your email address

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