In most cases, users typed in a wrong email address when creating their Lydia account. A few weeks or months later, they realise they can't log into the app anymore with their usual email address.
Can't log into the app? 😬
In that case, we advise you to get in touch with our support team. They will be able to correct this mistake.
If you are already logged in 😎
If you're not receiving any email from Lydia, it means you made a mistake when creating your account.
Fortunately, you can correct your email address right from this app. To do so:
- Go to the Account tab of the app
- Scroll down and select "Personal information"
- Tap on "Email addresses"
- Add your email address