Updated 1 month ago by Maël Sannié

Customer Care at Lydia

We are committed to providing a quick response to any questions you may have. To do this, several options are available to you from the "help" tab of the application:

  • The manual: it presents everything you can do with Lydia, and how to do it, like a user guide.

  • Automated help: it answers the most common questions such as "How to switch to Lydia +?" », but also questions specific to your activity on Lydia, such as « Why is this payment displayed crossed out in my history? ".

  • The referent and his team: the referent and his team accompany you to solve problems that neither the manual nor the automated help can. They are available every day of the week, from 7 a.m. to 11 p.m. At Lydia, both humans and digital are complementary part of our service.

  • By e-mail at support@lydia-app.com you'll get an answer from our teams.

  • The telephone meeting: if you have subscribed to the Lydia Black + subscription, you can book a telephone meeting in order to discuss directly with her Lydia team, every day of the week, from 9:30 a.m. to 6:30 p.m.

Have a good use,

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