Transfers from Lydia to a bank account depend on the processing time of the banking system. A payment takes 2 to 3 business days to arrive on an account (excluding weekends and bank holidays).
If you are having issues to make a transfer to a phone number or an email address, check out this post.
Did you check if the transfer was sent? 🧐
Most of the time the bank transfer hasn’t arrived because:
- You had insufficient funds on your Lydia account
- The transfer received appears as "OKALI" (our banking partner) on your statement and not as “Lydia”
- You selected the wrong bank account
- You didn’t provide the IBAN of your recipient’s Lydia account.
For more information read the article "Why can’t I transfer money to a bank account?"
Did you check if the bank account is still active? 📥
Depending on which type of account you have, you may be entitled to a limited number of transfers.
For more information read "Transfer to a closed bank account"
Did you check your Lydia account transfer limits? 💁♀️
Depending on which type of account you have, you may be entitled to a limited number of transfers.
For more information read "Limits on transfers to a bank account"
👉With Lydia Premium, there are no limits on the number of transfers allowed. For more information read this article about Premium.
How do I make a transfer on Lydia? 👍
We walk you through the whole process of making a transfer with Lydia in this article.
