Retrieve Lydia's money from my bank account

To transfer money received from Lydia's account to an external bank account, the user must first open the Lydia application (by clicking on this link from a mobile).

⚠️ In case of a problem with money not received in a bank account, consult the article "Unable to transfer money to a bank account".

Transfer money from Lydia to a bank account

From the first tab of Lydia app

Open the money transfer flow by clicking on "Send"

  1. Enter the amount to be transferred - it is possible to check the balance of the accounts from the selection of the account to be debited
  2. Select the beneficiary account
    1. a phone number or an email address
    2. another of your Lydia accounts
    3. or an external bank account (under the IBAN tab)
  3. Select the Lydia account to be debited from your accounts
It is also possible to initiate an outgoing transfer from the detailed view of an account by clicking on the arrow located aside your account balance.

The user does not have access to his Lydia application

To make the funds request, the user can email us to support@lydia-app.com providing the following information:

The external bank account of the recipient is in the same name as the Lydia account
  • The RIB in PDF format of the bank account to which the transfer must be made
The external bank account is in the name of another user

To transfer money to another bank account, we will also need to send us

  • The RIB in PDF format of the bank account to which the transfer must be made
  • A color copy of the identity document of the owner of the beneficiary account
  • Your written authorization by copying the following sentence: "I agree to transfer [amount] € to the IBAN [IBAN] belonging to [names and surnames of the owner of the beneficiary account] in order to close my Lydia account".

Transfer times to a bank account ⏳

Transfers made from Lydia to a bank account depend on the deadlines of the banking system:

  • they arrive at their destination in less than 30 seconds if it is a instant transfers (instant payment technology);
  • they arrive at their destination within 2 to 3 business days (excluding weekends and holidays) when they are standard.

If your transfer has still not arrived in your account, consult "Unable to transfer money to a bank account".

Limits on the number of transfers 💁‍♀️

The number of transfers made each month may be capped. The limits in force can be consulted at this link.

Transfers are unlimited by switching to the paid version of Lydia: Lydia+, Lydia Green+ or Lydia Black+.

👉 To learn more about Lydia+, click here.

👉 To learn more about Lydia Green+, click here.

👉 To learn more about Lydia Black+, click here.

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