I've lost my phone

Just like bank cards, a phone is a simple tool to make and receive payments: it does not actually contain any money. As such, if you've lost your phone, you won't lose a penny! Really?! 🤔. Yes, reall…

Loss, theft or fraudulent use of your Lydia Card

To ensure that your money is fully secure in case something happened to your Lydia card , please follow this procedure. 📱 If you still have access to your app. First things first, it is recommended t…

How can I block my Lydia card for security concerns?

If your Lydia physical card is lost or stolen or your card data is stolen, Lydia recommends blocking the card immediately. It's free. In case of a false alarm, your card can be unblocked as many time…

What happens if I lose my Apple Pay-enabled device?

If you lose your device, go to the iCloud platform and log in with your Apple ID. Once signed in, you will be able to delete all the cards added to your device safely. You can also ask Lydia Customer…

Lost your phone and Samsung Pay with it?

If your device configured with Samsung Pay ever gets lost or stolen, you can use Samsung's Find My Mobile service to deactivate Samsung Pay remotely and disable all the payment cards you stored in it…

Loss of a device with Google Pay on it

If your device configured with Google Pay ever gets lost or stolen, you can use "Find My Device" service to deactivate Google Pay remotely and disable all the payment cards you stored in it.

Report abusive payment request

It is possible that a user may receive improper or inappropriate requests for payment. If a user notices or believes that they are being harassed, they can report it to Lydia : By clicking on the but…

Warning about sites and entities impersonating Lydia

Sites or entities impersonating Lydia may attempt to contact you for fraudulent purposes.It is important that you verify the email address, website URL or telephone number of any entity attempting to…

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