​Slip-ups that can happen ​ > ​ ​Theft, loss and fraud issue

​I've lost my phone

Just like bank cards, a phone is a simple tool to make and receive payments: it does not actually contain any money. As such, if you've lost your phone, you won't lose a penny! Really?! 🤔. Yes, reall…

Updated 2 years ago by Flore

Loss, theft or fraudulent use of your Lydia Card

To ensure that your money is fully secure in case something happened to your Lydia card , please follow this procedure. 📱 If you still have access to your app. First things first, it is recommended t…

Updated 1 year ago by Clifford Christophe

How can I block my Lydia card for security concerns?

If your Lydia physical card is lost or stolen or your card data is stolen, Lydia recommends blocking the card immediately. It's free. In case of a false alarm, your card can be unblocked as many time…

Updated 1 year ago by Clifford Christophe

What happens if I lose my Apple Pay-enabled device?

If you lose your device, go to the iCloud platform and log in with your Apple ID. Once signed in, you will be able to delete all the cards added to your device safely. You can also ask Lydia Customer…

Updated 1 year ago by Clifford Christophe

Lost your phone and Samsung Pay with it?

If your device configured with Samsung Pay ever gets lost or stolen, you can use Samsung's Find My Mobile service to deactivate Samsung Pay remotely and disable all the payment cards you stored in it…

Updated 1 year ago by Clifford Christophe

Loss of a device with Google Pay on it

If your device configured with Google Pay ever gets lost or stolen, you can use "Find My Device" service to deactivate Google Pay remotely and disable all the payment cards you stored in it.

Updated 1 year ago by Clifford Christophe

Report abusive payment request

It is possible that a user may receive improper or inappropriate requests for payment. If a user notices or believes that they are being harassed, they can report it to Lydia : By email to the addres…

Updated 2 months ago by Jordan Moreau

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