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Everything you need to know about Lydia's safety

Lydia is designed and verified in France according to the highest standards of banking and IT security. Asymmetrical RSA keys, symmetrical 256-bit data encryption, SSL communications, personal data a…

Updated 3 weeks ago by Maël Sannié

What are the app’s security measures?

To guarantee the security of our users and their money, we have set up many security measures throughout all stages of the app. They are designed to ensure that only the owner can access and use a Ly…

Updated 3 weeks ago by Yacine Sahnoune

Information relating to video selfies

The video selfie is an account authentication method put in place by Lydia. The user can be asked to take a video selfie in two cases: when requesting a password reset or in order to obtain a verified profile.

Updated 3 weeks ago by Astrid Seulliet

How to delete a Lydia account?

The user can ask Lydia's support team to delete his account anytime just by sending an email to support@lydia-app.com with the following information: His name and first name, the phone number used for his Lydia's account, the reason for deleting the account

Updated 3 weeks ago by Astrid Seulliet

My listed bank accounts appear in-app. Is this risky?

The short answer is no. A cheque book sometimes contains bank account details. In the same way, the Lydia app contains IBANs to help the user find their details easily. This also poses no risk. Role…

Updated 3 weeks ago by Clifford Christophe

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