Security

20 articles

Lydia Personal Data Protection Policy

This Personal Data Protection Policy presents how Lydia Solutions, hereafter known as Lydia, as a Data Processor, collects, uses, and/or shares personal data that the Client (natural person) provides…

Updated 3 months ago by Alison Alonso

Loss, theft or fraudulent use of your Lydia Card

If you misplace your Lydia card or believe it might have been stolen, please follow the steps below to block it and ensure your money is protected. If your card is completely lost or has been stolen.…

Updated 9 months ago by Adrien M

Lydia Card - Insurance and protecting your money

We created the Lydia card for your small daily expenses. As such, payments made with the Lydia card are not covered by special insurance. Insuring your purchases. Lydia advises you to use a card that…

Updated 10 months ago by Adrien M

Lydia Card - protecting your online payments

You can use your Lydia card to pay online, but it is not currently compatible with the online payment security proceure 3D Secure. Lydia is already working to find an equivalent solution to this. 3D…

Updated 10 months ago by Adrien M

I received a message saying that one of my contacts has just downloaded Lydia. How does Lydia know that I know this person?

Lydia allows you to transfer money with all of your contacts , even if they don't have the app. However, these transfers are far simpler and quicker if you have both installed Lydia. To let you know…

Updated 10 months ago by Xavier Mayo

Security Code

Your security code is different to your log-in password, the code you use to unlock your phone and your Lydia card pin code. Your security code is comprised of 4 digits which you define (and thus can…

Updated 10 months ago by Xavier Mayo

Proof of ID and earnings

The sensitive nature of the financial services industry requires Lydia to know its users. The Banque de France's ACPR (Autorité de Contrôle Prudentiel et de Résolution) makes this very clear. To make…

Updated 2 months ago by Xavier Mayo

Password

When you create a Lydia account, you must set a password. This password, along with an email address or phone number, represents the log-in details that grant you access to your account. It is the ma…

Updated 10 months ago by Flore

Nicknames

Lydia is a regulated payments service. It is thus crucial that you use your full real first and last names. To be valid, any preferred first and last names such as maiden or married names must appear…

Updated 10 months ago by Xavier Mayo

I've lost my phone

Just like bank cards, a phone is a simple tool to make and receive payments: it does not actually contain any money. As such, if you've lost your phone, you won't lose a penny! If you log in from a n…

Updated 3 months ago by Flore

New phone number or email address

If you have another phone number or email address that you'd like to use with Lydia, you must add it to the list of phone numbers and email addresses attributed to your account. If you are logged int…

Updated 10 months ago by Flore