Why was I charged several times for the same payment?

To process millions of transactions every month, Lydia works with reliable partners who are experts in their field. On rare occasions, our partners may encounter technical difficulties that affect pa…

Why can’t I transfer money to a bank account?

When you can no longer transfer money from Lydia to your bank account, the solution is often very simple. ⚠️ Important ⚠️ Transfers made from Lydia to bank accounts depend on the banks’ processing ti…

Cancelling a transfer

Payments sent to other individuals. Payer. For payments sent to other individuals, for instance if the payer sent money to the wrong phone number or wrong email address, they must first make a paymen…

€1 charge when adding a bank card

Lydia never (ever) actually debits €1 when adding your credit card to the app. So, how does it work? 🤔. Whenever you add a new card to the app, Lydia actually sends a request to the bank associated w…

I never received the purchase I made using Lydia

Lydia isn't just a mobile payment app, it is also a software that lets merchants accept card payments online. When you pay such businesses online with your credit card, Lydia will actually debit your…

Why was my payment with the Lydia card declined?

When you receive a push notification or an email letting you know that a payment didn’t go through, you do not always know why. So why was your transaction declined? There can be several reasons. You…

Negative Lydia balance after a making a payment with a Lydia card

In certain very specific cases the Lydia account balance may be negative after using a Lydia card (physical, internet, or contactless). Users are not allowed to overdraft on their Lydia accounts. If this should happen, the user must top up their account as soon as possible.

Pending transactions

Every time a payment is made using a Lydia card or Internet card , the transaction is first authorised then confirmed several hours to several days later. How it works. Once you've made the payment,…

Why hasn’t my contact received my transfer?

Money is transferred instantly between two Lydia accounts. However, transferring money from a Lydia account to a bank account depends on the banks’ processing time: Each transaction can take 1-3 busi…

Why hasn’t a transfer arrived on a bank account?

Transfers from Lydia to a bank account depend on the processing time of the banking system. A payment takes 2 to 3 business days to arrive on an account (excluding weekends and bank holidays). If you…

Transfer made to a closed bank account

Lydia has no way to check if the bank account you sent money to is valid or not. If you transfer money to a bank account account that is closed, Lydia cannot detect this. What happens if you sent mon…

I see a LYDIA APP debit on my bank statement, but I never paid using Lydia.

Users sometimes see a "LYDIA APP" debit on their bank statemen t , without having used Lydia (sometimes without even owning a Lydia account!). If you're facing this issue, here are some explanations…

Why did the amount of my foreign transaction change?

After each Lydia payment, you receive an alert and a payment receipt showing the amount in Euros. However, in the event of foreign transactions, the amount may decrease or increase a few days later.…

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