We have identified a number of fraud attempts in recent days. To protect yourself, please read the following explanations.
Observed modus operandi
Fraudsters contact Lydia customers by text message or email pretending to be Lydia. The email or text message in question often contains a link to a Lydia branded page, where the visitor is asked to enter their Lydia password.
Once they have obtained a Lydia password, these fraudsters can try to log into the customer's Lydia account and take possession of their money, or even change their log-in details to block the customer's access to their own account.
Anti-fraud reminders to protect you
- Lydia will never ask you to enter your password outside the application, by email, SMS or phone call. This password belongs to you and is strictly confidential.
- You can always manage your account directly via your mobile application.
- Never give out your login details, security codes, bank details, etc. by telephone, text message or e-mail. Similarly, never confirm a payment that you have not initiated.
Lydia's anti-fraud department does everything in its power to identify and neutralise these fraudsters.
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