Updated 1 month ago by Raphael Doulonne

Some problems are more complex than others, and sometimes our agents face difficulties resolving yours as quickly as we would like.

If this happens, we've implemented a feature so you can say "get me the manager" with one click. It will make itself visible as a doorbell icon 🛎️ in the top right of the chat interface.

Conditions for the appearance of the doorbell

  • the conversation was created more than 3 days ago
  • the conversation has been active in the last 15 days (at least 1 message received or sent)
  • there were more than 5 messages exchanged
  • you have not used the doorbell for another conversation in the last 60 days

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