Lydia Black+ customers have access to a digital concierge service, available in France and abroad.
Personal assistants, all qualified professionals, are available to answer all their queries, in French and English, by SMS or Whatsapp, 7 days a week, from 9am to 9pm (French time).
Operated by Clac des doigts, the concierge service has been designed to make life easier for Lydia Black+ customers on a daily basis.
What to ask the concierge
Lydia Black+ customers can ask the concierge for help with practical matters, ideas or advice. They can do (almost) anything. Here are some examples of the most common requests:
Helping to organize a trip
- Finding out about visas
- Booking transport
- Finding the perfect accommodation
- Hiring a car
Find the right leisure activities
- Book a restaurant
- Find tickets for THE concert
- Buy tickets for a sporting event
- Find a sports hall
Buy and deliver that last-minute gift you've been missing
- Original ideas
Taking care of everyday tasks
- Delivering groceries
- Finding a domestic helper
- Looking after pets
Helping out with unexpected problems
- Bike repairs
- Emergency doctor's appointment
Lydia Black+ users enjoy the concierge service at no extra cost.
The first time you use the service, you need to activate it by following the steps below:
- Go to the "Guide" tab and click on "Concierge" (or click here from their smartphone) ;
- Click on "Activate the concierge service" ;
- Accept the terms and conditions of Clac des doigts.
Making a request to the concierge
Simply send a request via SMS or WhatsApp to your concierge. For example:
"Hello Clac, could you book me a table for 2 at 20:30 this evening in Bordeaux?
The concierge will reply in less than 15 minutes on average, and will help them to meet their needs. For example, they can suggest solutions, make reservations or make purchases for the customer.
If the request involves a cost (a delivery, for example), the concierge qualifies it by asking the customer for the allocated budget and practical details.
The customer must then confirm the request by sending "CLAC" to the concierge.
Use of the concierge service is free of charge, and most requests do not involve payment.
However, when the concierge has to incur costs to process the request, a payment corresponding solely to the cost of the request is requested from the customer. For example, to buy tickets for a concert, the concierge will ask the customer for payment for the cost of the tickets, with no extra charge.
All costs are clearly indicated to the customer, who must validate them and make the payment in order for the service to be finalized. In the case of a paid service, you will receive notification of payment directly into your Lydia account.
You will never receive a request for payment from the concierge service after the service has been used.