Updated 4 months ago by Flore

When you change your phone number or have a new email address, it is important to keep them up-to-date on Lydia.

💡 In addition to using these new details to log into your account, they also allow you to receive money on Lydia.

If you are logged into the app 😇

To add a new phone number or email address to your Lydia account, you can click here from your device or simply follow these steps:

  1. Open the Lydia app
  2. Head over to the "Activity" tab and click on your profile at the top left, then on the gear icon, then on "Identity";
  3. Then tap on "Emails" or "Phone numbers"
  4. Hit the "+" button to add a new one

You'll be sent a text message or an email containing a code or a link to verify and validate these new details.

Following this, you'll be able to log into the app with these new details and other Lydia users will be able to send money to your Lydia account using these new phone numbers or email addresses.

The phone number and email address chosen as Default will be used to receive communications from Lydia (SMS, Newsletters, email notifications etc.).

You can change your Default email address and phone number at any time.

⚠️ Don't forget to delete previous phone numbers or email addresses by selecting them and hitting "delete" if they no longer belong to you. You'll first have to add the new ones as your Default email or phone number.

In case you have more than one, you can link all your phone numbers and email addresses to your Lydia account.

If you are not logged into the app 🙊

There are two scenarios:

  • If you remember your log in details, simply log into the app and follow the procedure explained above
  • If you don't remember your log in details or if you've changed your phone number, you must authenticate yourself in order to get back access to your account and update your information once logged in.

Follow these steps:

  1. Open the Lydia app
  2. Click on "Log in"
  3. Enter your email address
  4. Click on "Forgot your password? A problem?"
  5. Then select "I changed my number"
  6. Follow the authentication procedure

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