My account is blocked

Lydia accounts can be deliberately blocked by the user or by our security system which monitors unusual behaviour. Accounts blocked by Lydia are often the result of a temporary security measure. Why…

Forgotten password

A password is as easy to create as it is to forget. Fortunately, Lydia has a secure backup process it in case you forgot it. First of all, you have to make sure that your app is up-to-date (by going…

How do I recover my Lydia account without a password?

There are several ways to recover your account when you have forgotten your password. You will be asked to record a very short video of you. A “video selfie” in other words. We will compare the perso…

SMS never received

Verification by SMS (text message) 📲. You'll be asked to type a code received by text every time you'll try to log into the app or (sometimes) perform bank transfers. Several reasons might explain th…

I created my account with the wrong email address

In most cases, users typed in a wrong email address when creating their Lydia account. A few weeks or months later, they realise they can't log into the app anymore with their usual email address. Ca…

I can't log into the app

To access your Lydia account, you have will to enter your email address or your phone number along with your password. If you don't remember either one or if they are not valid anymore, you won't be…