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Lydia accounts can be deliberately blocked by the user or by our security system which monitors unusual behaviour. Accounts blocked by Lydia are often the result of a temporary security measure. Why…
Updated 3 months ago by Yacine Sahnoune
A password is as easy to create as it is to forget. Fortunately, Lydia has a secure backup process it in case you forgot it. First of all, you have to make sure that your app is up-to-date (by going…
Updated 3 months ago by Antoine Borrelly
There are several ways to recover your account when you have forgotten your password. You will be asked to record a very short video of you. A “video selfie” in other words. We will compare the perso…
Updated 3 months ago by Flore
Verification by SMS (text message) 📲. You'll be asked to type a code received by text every time you'll try to log into the app or (sometimes) perform bank transfers. Several reasons might explain th…
Updated 3 months ago by Xavier Mayo
In most cases, users typed in a wrong email address when creating their Lydia account. A few weeks or months later, they realise they can't log into the app anymore with their usual email address. Ca…
Updated 2 months ago by Xavier Mayo
To access your Lydia account, you have will to enter your email address or your phone number along with your password. If you don't remember either one or if they are not valid anymore, you won't be…
When you change your phone number or have a new email address, it is important to keep them up-to-date on Lydia. 💡 In addition to using these new details to log into your account, they also allow you…
Updated 2 months ago by Antoine Borrelly
