​Using the app properly ​ > ​ ​Security

​Everything you need to know about Lydia's safety

Lydia is designed and verified in France according to the highest standards of banking and IT security. Asymmetrical RSA keys, symmetrical 256-bit data encryption, SSL communications, personal data a…

Updated 2 months ago by Maël Sannié

Password

When you create a Lydia account, you must set a password. This password, along with an email address or phone number, represents the log-in details that grant you access to your account. It is the ma…

Updated 5 months ago by Flore

What are the app’s security measures?

To guarantee the security of our users and their money, we have set up many security measures throughout all stages of the app. They are designed to ensure that only the owner can access and use a Ly…

Updated 2 months ago by Yacine Sahnoune

About biometric authentication on Lydia

The Lydia app offers additional biometric security to protect your money every time you make a transfer or a payment or check your account. If your smartphone doesn’t support biometric authentication…

Updated 2 weeks ago by Yacine Sahnoune

About 3D Secure

3D Secure protection system. The 3D Secure system allows banks to ensure that the cardholder is definitely the person behind a particular online card payment. In other words, 3D Secure is used to ide…

Updated 11 months ago by Clifford Christophe

Security Code

Your "security code" is a 4-digit code that lets you secure your Lydia accounts and every transaction you make using Lydia. Your security code is different from your log-in password , from the code y…

Updated 7 months ago by Xavier Mayo

Security & Apple Pay

Contactless mobile payments with Apple Pay are fully secured and far safer than paying contactless with your credit card. Activate Apple Pay. Safe & Secure 👌. When adding your card to Apple Pay, you…

Updated 11 months ago by Clifford Christophe

How secure is Google Pay?

Contactless card payments are not protected by any authentication system. But contactless mobile payments are and they couldn’t be safer. Fingerprint, facial recognition or PIN code means your money…

Updated 11 months ago by Clifford Christophe

Information relating to video selfies

The video selfie is an account authentication method put in place by Lydia. The user can be asked to take a video selfie in two cases: when requesting a password reset or in order to obtain a verified profile.

Updated 1 month ago by Astrid Seulliet

How to delete a Lydia account?

The user can ask Lydia's support team to delete his account anytime just by sending an email to support@lydia-app.com with the following information: His name and first name, the phone number used for his Lydia's account, the reason for deleting the account

Updated 2 weeks ago by Astrid Seulliet

My listed bank accounts appear in-app. Is this risky?

The short answer is no. A cheque book sometimes contains bank account details. In the same way, the Lydia app contains IBANs to help the user find their details easily. This also poses no risk. Role…

Updated 3 months ago by Clifford Christophe

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