Updated 1 month ago by Xavier Mayo

For peer-to-peer payments 💸

Cancelling a transaction as a payer

A transaction that has been completed cannot be cancelled by the sender, whatever the reason may be. Lydia guarantees this amount to the recipient, to whom it now belongs.

You can refer to the "Request a payment" feature to obtain a reimbursement from the recipient.

Important: If the recipient does not have Lydia and does not retrieve the money, the transaction will automatically be cancelled after 8 days. The payment mean used for sending the money will be re-credited with the right amount.

Cancelling a transaction as a recipient 

A peer-to-peer transaction that has been completed cannot be cancelled or deleted, but it can be reimbursed.

The recipient can reimburse the sender the full amount using the Lydia app and by selecting the payment method that was credited at the time of the erroneous transaction.

If you paid a business 🛒

Only businesses can cancel or reimburse a transaction that was made to them.

To know more, read Ask a paymen

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