Payments sent to other individuals
Payer
For payments sent to other individuals, for instance if the payer sent money to the wrong phone number or wrong email address, they must first make a payment request to get their money back (for instance from the receipt of the transaction at issue).
- If the recipient does not have a Lydia customer account, they have 24 hours to answer the request before it is automatically accepted and before the payment is cancelled.
- If the recipient does have a Lydia customer account, the payer has 7 days after the request was sent to send back the money. After those 7 days, they should reach out to their advisor for help.
Recipient
With a customer account
The recipient must open the receipt of the payment that is to be cancelled, and tap the "Make a payment to NAME FIRST NAME" option before entering the amount.
No customer account
No action is required on behalf of the recipient. The payer will either request a cancellation which will be automatically confirmed 48 hours later, or if they do not, then the incorrect payment will be cancelled after a full week.
Payments sent to businesses and professionals
Only the recipient can cancel and pay back an erroneous payment, be it on their own initiative or upon payer's request. And the latter must reach out to the recipient.
Wire transfer
The payer is advised to reach out to the recipient to ask them to send the erroneous payment back.
The payer can also get in touch with their advisor to have them ask on their behalf, but there is no guarantee this will work.