Customers can pay and withdraw money worldwide without exchange fees using one of the following payment methods (physical card, contactless mobile payment, virtual card). For each transaction, the actual amount corresponding to the payment or withdrawal is debited. Nothing more.
For any customer, fees are defined by their subscription limits apply on all ATM withdrawals.
What does "No exchange fees" actually mean?
In addition to commissions on payments and withdrawals outside the Eurozone, some banks use their own exchange rate. Just as the same as in an exchange office, these banks buy currencies and then sell them at a higher price to their customers.
Conversely, we apply the real Visa exchange rate, an exchange rate with no added costs, which is one of the most used in the world.
When the value of a currency changes
The value of each currency is constantly changing, and this is normal. For each transaction, most banks therefore charge additional exchange fees (1% to 2% on each payment or withdrawal) in order to cover themselves financially in the event of currency fluctuations.
Instead of invoicing these fixed costs upstream, we rebalance them in hindsight: it's much cheaper and much fairer for the user.
For more information, feel free to read “Why did the amount of my foreign transaction change?”