At any time, the customers can choose which account (shared account, money pot or sub-account) they want to take money from.

Change the payment source

Simply open the details of the payment method (physical card, contactless mobile payment, virtual card) and change the payment source.

There is a shortcut that allows the customer to change the payment source of their main card directly from an account view by clicking on the card icon at the top right of the screen.

From the home page, it is also possible to modify the payment source of the main card via a long press on the account concerned. Presentation of the shortcut below.

Note: For a payment to go through, the balance of the account linked to the payment method must be higher than the payment amount. Otherwise the transaction will fail. To find out how to top up your account, read this article.

Define the main card

The main card of the customer is the one represented on the home page of the app. If the customer has several cards they can choose which one is the main card from the settings of the app in the "Main card" section.

Change the account debited after a payment

If the customer made a mistake by debiting the wrong account, they can change it afterwards. The source of a card transaction can be modified within the next 90 days following the payment.

To find out how, check out this article.

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