Updated 3 months ago by Yacine Sahnoune

A password is as easy to create as it is to forget. Fortunately, the "Forgotten password" lets you reset it in case you forgot it.

You can access the Lydia apps without your password by following these simple steps: 

  1. Open the Lydia app
  2. Tap "I already have an account"
  3. Enter the email address linked to your Lydia account
  4. Tap "Forgotten password"
  5. Follow the instructions

As part of the verification process, you'll be asked to record a video of you saying your name and the date of the day. To secure your account and your money, those videos are reviewed by humans.

It might take 48 to 72 hours to be able to reset your password.

If you're experiencing issues with this feature, please reach out to our support team.

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